Glass Cleaning Board

Shipping Policy:

At Digrove.com, we’re committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy to understand the details of processing, shipping, and delivery.

1. Order Processing

• Processing Time: Orders are typically processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
• Order Confirmation: Once your order is placed, you will receive a confirmation email with order details. A shipping confirmation email will follow once your order has shipped, including a tracking number.

2. Shipping Options and Delivery Times

We offer multiple shipping options to meet your needs. Estimated delivery times are as follows:

• Standard Shipping: 7-10 Days
• Express Shipping: 3-5 Days
• Overnight Shipping: 1 Business Day

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather delays or carrier issues.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We occasionally offer free shipping promotions, which will be clearly indicated on our website if available.

4. International Shipping

We offer international shipping to select countries. Please note:

• Customs and Duties: International shipments may be subject to customs fees, import duties, or taxes. These fees are the responsibility of the recipient and vary by country. We recommend checking with your local customs office for details.
• Delivery Times: International deliveries may take longer due to customs processing and other factors outside our control.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and link to monitor your shipment’s status. Please allow 24-48 hours for tracking information to become available.

6. Shipping Restrictions

Some products may be subject to shipping restrictions due to size, weight, or hazardous materials. If an item in your order cannot be shipped to your location, we will contact you to discuss alternative options.

7. Delayed or Lost Shipments

While we strive to meet delivery times, delays may occasionally occur. If your shipment is delayed, we will notify you as soon as possible. If your order has not arrived within the estimated timeframe, please contact us at [Your Contact Email] for assistance.

8. Damaged or Missing Items

If your order arrives with damaged or missing items:

• Damage Claims: Contact us within 7 days of receiving your order at [Your Contact Email] with a photo of the damaged item(s). We’ll arrange a replacement or refund as appropriate.
• Missing Items: If an item is missing from your order, please reach out to us within 7 days of delivery, and we’ll resolve the issue promptly.

9. Changes to Shipping Address

To change your shipping address, please contact us within 24 hours of placing your order. After this time, address changes may not be possible if the order has already been processed.

10. Contact Us

If you have any questions regarding our Shipping Policy, please contact us at:

Email: info@digrove.com

Refund Policy:

At Digrove.com, we aim to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help. Please read our refund policy below to understand our process.

1. Returns

• Eligibility: You may request a return within 7 days of receiving your item(s). To be eligible, items must be unused, in the same condition as received, and in their original packaging.
• Non-Returnable Items: Certain items, such as perishable goods, personal care items, and custom orders, may not be eligible for return. Gift cards and downloadable software products are also non-returnable.

2. Refund Process

To initiate a return, please contact us at info@digrove.com with your order number and reason for the return. Once your return is approved, we’ll provide you with the return shipping address and instructions.

• Inspection and Approval: Once we receive your returned item, we will inspect it to verify eligibility. If approved, we will process your refund.
• Refund Method: Refunds are issued to the original payment method within 5-10 business days after approval. Processing times may vary depending on your bank or credit card company.

3. Exchanges

If you received a defective or damaged item, please contact us at info@digrove.com with details and photos. We will arrange for an exchange or replacement at no additional cost.

4. Shipping Costs

• Return Shipping: Customers are responsible for paying shipping costs for returned items unless the item was defective or an error occurred on our part.
• Non-Refundable Shipping Costs: Original shipping costs are non-refundable. If a refund is issued, the cost of initial shipping will be deducted from your refund.

5. Late or Missing Refunds

If you haven’t received your refund after the processing period, please:

1. Check with your bank or credit card company, as processing times may vary.
2. Contact us at info@digrove.com if you’ve completed these steps and still haven’t received your refund.

6. Cancellations

Orders can be canceled within 24 hours of purchase for a full refund. After this period, please refer to our return policy for processing.

Contact Us

For questions or assistance with our refund policy, please contact us at:

Email: info@digrove.com

"At Digrove, we prioritize your security. Our checkout process is fully encrypted and secured using SSL (Secure Sockets Layer) technology to protect your personal and financial information. We partner with trusted payment gateways and accept a range of secure payment options, including credit and debit cards, PayPal, and other trusted providers, ensuring your information remains confidential and safe. Shop with confidence, knowing that your privacy and security are always protected with us."

This communicates safety while giving customers confidence in your website’s commitment to secure payments. Let me know if you’d like to add specific payment methods!

"Enjoy the convenience of paying at your doorstep with our Cash on Delivery option! With COD, you can place your order online and pay only when your items are delivered. This payment method is secure and simple, allowing you to shop worry-free. Please note that COD may be available for select locations and order values. Explore, order, and enjoy a hassle-free shopping experience with Digrove!"

This gives a clear and reassuring overview of the COD option and any potential limitations. Let me know if you'd like to include any other details!