Refund Policy

Refund Policy:

At Digrove.com, we aim to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help. Please read our refund policy below to understand our process.

1. Returns

  • Eligibility: You may request a return within 7 days of receiving your item(s). To be eligible, items must be unused, in the same condition as received, and in their original packaging.
  • Non-Returnable Items: Certain items, such as perishable goods, personal care items, and custom orders, may not be eligible for return. Gift cards and downloadable software products are also non-returnable.

2. Refund Process

To initiate a return, please contact us at info@digrove.com with your order number and reason for the return. Once your return is approved, we’ll provide you with the return shipping address and instructions.

  • Inspection and Approval: Once we receive your returned item, we will inspect it to verify eligibility. If approved, we will process your refund.
  • Refund Method: Refunds are issued to the original payment method within 5-10 business days after approval. Processing times may vary depending on your bank or credit card company.

3. Exchanges

If you received a defective or damaged item, please contact us at info@digrove.com with details and photos. We will arrange for an exchange or replacement at no additional cost.

4. Shipping Costs

  • Return Shipping: Customers are responsible for paying shipping costs for returned items unless the item was defective or an error occurred on our part.
  • Non-Refundable Shipping Costs: Original shipping costs are non-refundable. If a refund is issued, the cost of initial shipping will be deducted from your refund.

5. Late or Missing Refunds

If you haven’t received your refund after the processing period, please:

  1. Check with your bank or credit card company, as processing times may vary.
  2. Contact us at info@digrove.com if you’ve completed these steps and still haven’t received your refund.

6. Cancellations

Orders can be canceled within 24 hours of purchase for a full refund. After this period, please refer to our return policy for processing.

Contact Us

For questions or assistance with our refund policy, please contact us at:

Email: info@digrove.com