Shipping Policy
Shipping Policy:
At Digrove.com, we’re committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy to understand the details of processing, shipping, and delivery.
1. Order Processing
- Processing Time: Orders are typically processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
- Order Confirmation: Once your order is placed, you will receive a confirmation email with order details. A shipping confirmation email will follow once your order has shipped, including a tracking number.
2. Shipping Options and Delivery Times
We offer multiple shipping options to meet your needs. Estimated delivery times are as follows:
- Standard Shipping: 7-10 Days
- Express Shipping: 3-5 Days
- Overnight Shipping: 1 Business Day
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather delays or carrier issues.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We occasionally offer free shipping promotions, which will be clearly indicated on our website if available.
4. International Shipping
We offer international shipping to select countries. Please note:
- Customs and Duties: International shipments may be subject to customs fees, import duties, or taxes. These fees are the responsibility of the recipient and vary by country. We recommend checking with your local customs office for details.
- Delivery Times: International deliveries may take longer due to customs processing and other factors outside our control.
5. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and link to monitor your shipment’s status. Please allow 24-48 hours for tracking information to become available.
6. Shipping Restrictions
Some products may be subject to shipping restrictions due to size, weight, or hazardous materials. If an item in your order cannot be shipped to your location, we will contact you to discuss alternative options.
7. Delayed or Lost Shipments
While we strive to meet delivery times, delays may occasionally occur. If your shipment is delayed, we will notify you as soon as possible. If your order has not arrived within the estimated timeframe, please contact us at [Your Contact Email] for assistance.
8. Damaged or Missing Items
If your order arrives with damaged or missing items:
- Damage Claims: Contact us within 7 days of receiving your order at [Your Contact Email] with a photo of the damaged item(s). We’ll arrange a replacement or refund as appropriate.
- Missing Items: If an item is missing from your order, please reach out to us within 7 days of delivery, and we’ll resolve the issue promptly.
9. Changes to Shipping Address
To change your shipping address, please contact us within 24 hours of placing your order. After this time, address changes may not be possible if the order has already been processed.
10. Contact Us
If you have any questions regarding our Shipping Policy, please contact us at:
Email: info@digrove.com